IBPS Clerk 15th Recruitment 2025 – Customer Service Associate (CSA)

The Institute of Banking Personnel Selection (IBPS) invites applications for the 15th Common Recruitment Process (CRP CSA-XV) to recruit 10,277 Customer Service Associate (Clerical Cadre) posts across 11 public sector banks in India for the financial year 2026-27. This is a golden opportunity for ex-servicemen and other eligible candidates to secure a stable and rewarding career in banking.

Key Details

Exam Name: IBPS CRP Customer Service Associate – XV
Post Name: Customer Service Associate (Clerical Cadre)
Total Vacancies: 10,277
Participating Banks: Bank of Baroda, Canara Bank, Indian Bank, Punjab National Bank, Union Bank of India, Central Bank of India, Indian Overseas Bank, Punjab & Sind Bank, UCO Bank, Bank of India, Bank of Maharashtra (State Bank of India excluded).
Job Location: Allotted based on the candidate’s selected state/UT, with specific branch assignments subject to the bank’s internal policies.
Official Website: www.ibps.in

Important Dates

Online Application Start Date: August 1, 2025
Online Application End Date: August 21, 2025
Official Notification : click here
Preliminary Exam Dates: October 4, 5, and 11, 2025
Mains Exam Date: November 29, 2025
Result Declaration: To be updated on the official website.
Apply now : click here

Eligibility Criteria

Nationality

Indian citizens, subjects of Nepal/Bhutan, Tibetan refugees (arrived before January 1, 1962), or persons of Indian origin from specified countries with intent to settle permanently in India.

Educational Qualification

General Candidates: A Bachelor’s degree in any discipline from a recognized university or equivalent, with a valid mark sheet/degree certificate indicating the percentage of marks obtained.
Ex-Servicemen:
- Candidates with a Bachelor’s degree meet the general qualification criteria.
- Ex-servicemen without a Bachelor’s degree must be matriculated and have completed at least 15 years of service in the Armed Forces, holding an Army Special Certificate of Education or equivalent certificates from the Navy or Air Force (issued before January 2024).
Computer Literacy: Mandatory knowledge of computer operations (Certificate/Diploma/Degree in computer operations/language or having studied Computer/Information Technology at high school/college level).
Language Proficiency: Proficiency in reading, writing, speaking, and understanding the official language of the state/UT applied for is preferable. A Local Language Proficiency Test (LLPT) may be conducted post-Mains if the candidate has not studied the state’s official language at the 10th grade or above.

Age Limit (as of August 1, 2025)

Minimum Age: 20 years
Maximum Age: 28 years (born between August 2, 1997, and August 1, 2005)
Age Relaxation for Ex-Servicemen:
- Up to 5 years (as per government norms).
- Additional relaxation for persons with benchmark disabilities, if applicable, as per Section 34 of “The Rights of Persons with Disabilities Act, 2016.”

Selection Process

The IBPS Clerk 2025 recruitment is a two-stage process with no interview:

Preliminary Examination:
- Duration: 60 minutes (20 minutes per section)
- Sections: English Language (30 marks), Numerical Ability (35 marks), Reasoning Ability (35 marks)
- Total Marks: 100
- Nature: Qualifying, with sectional cut-offs determined by IBPS.
- Negative Marking: 0.25 marks deducted per wrong answer.
Main Examination:
- Duration: 120 minutes (revised from 160 minutes)
- Sections: General/Financial Awareness (50 marks), General English (40 marks), Reasoning Ability & Computer Aptitude (60 marks), Quantitative Aptitude (50 marks)
- Total Marks: 200
- Negative Marking: 0.25 marks deducted per wrong answer.
- Weightage: 100% for final merit list and bank allotment.
Local Language Proficiency Test (LLPT): Conducted post-Mains for candidates who haven’t studied the state’s official language at the 10th grade or above.

Application Process

Application Mode: Online via www.ibps.in.
Steps to Apply:
1. Visit the official website and click on “Click here to apply online for the common recruitment process for clerks – XV.”
2. Register by clicking “New User? Register Here” and provide name, birthdate, email, and mobile number.
3. Receive a registration number and password via email/SMS.
4. Log in, fill in personal and educational details, and upload required documents (photograph, signature, left thumb impression, and handwritten declaration).
5. Pay the application fee online and submit the form.
6. Take a printout of the application for future reference.
Application Fee:

- SC/ST/PWBD/EXSM: Rs. 175/- (inclusive of GST)
- Others: Rs. 850/-
- Payment Mode: Online (Debit Cards, Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets).

Documents Required: Scanned photograph, signature, left thumb impression, and handwritten declaration in the prescribed format.

Salary Structure

Pay Scale: Rs. 24,050 – Rs. 64,480 (as per the latest notification).
Additional Benefits: Dearness Allowance, House Rent Allowance, Medical Allowance, and other perks as per bank policies.

Exam Pattern

Preliminary Exam:
- English Language: 30 questions, 30 marks, 20 minutes
- Numerical Ability: 35 questions, 35 marks, 20 minutes
- Reasoning Ability: 35 questions, 35 marks, 20 minutes
Main Exam:
- General/Financial Awareness: 50 questions, 50 marks, 35 minutes
- General English: 40 questions, 40 marks, 35 minutes
- Reasoning Ability & Computer Aptitude: 50 questions, 60 marks, 45 minutes
- Quantitative Aptitude: 50 questions, 50 marks, 45 minutes
Languages: Available in English, Hindi, and 13 regional languages based on the state/UT applied for.

Syllabus Overview

Preliminary Exam:
- English Language: Reading Comprehension, Cloze Test, Error Detection, Sentence Correction.
- Numerical Ability: Simplification, Number Series, Data Interpretation, Quadratic Equations.
- Reasoning Ability: Puzzles, Seating Arrangement, Syllogism, Blood Relations.
Main Exam:
- General/Financial Awareness: Banking Awareness, Current Affairs, Static GK.
- General English: Reading Comprehension, Vocabulary, Grammar.
- Reasoning & Computer Aptitude: Logical Reasoning, Computer Basics, Data Sufficiency.
- Quantitative Aptitude: Arithmetic, Data Interpretation, Probability.

Vacancy Details

Total Vacancies: 10,277 (state-wise and category-wise details available in the official notification).
Reservation for Ex-Servicemen: As per government norms, with specific quotas outlined in the notification.
Note: Vacancies may vary based on bank requirements. Check the official PDF for detailed state-wise and category-wise breakdowns.

Benefits for Ex-Servicemen

Age Relaxation: Up to 5 years, ensuring broader eligibility.
Qualification Flexibility: Matriculation with 15 years of armed forces service and relevant certificates accepted.
Reservation: Dedicated quotas for ex-servicemen as per government guidelines.
Career Stability: Secure banking jobs with attractive salaries, job security, and growth opportunities.

How to Prepare

Download the official IBPS Clerk 2025 Notification PDF from www.ibps.in for detailed syllabus and exam pattern.
Practice with previous years’ question papers to understand the exam trend.
Focus on time management due to sectional timing in both Prelims and Mains.
Stay updated with current affairs for the General/Financial Awareness section.

Contact Information

For queries, refer to the official IBPS website or contact the helpdesk provided in the notification.

Apply Now: Don’t miss this opportunity to join a prestigious public sector bank! Visit www.ibps.in to apply online before August 21, 2025.